The PCR Society
Guide to Commissioning
This guide is the result of a joint initiative between the Primary Care Rheumatology (PCR) Society, the Arthritis and Musculoskeletal Alliance (ARMA), the British Society for Rheumatology(BSR) and the British Orthopaedic Association (BOA).
The PCR Society would like to thank the following for their valuable contributions to this publication, at a two day meeting in York (4-5 March, 2011), to address the commissioning issues associated with development of MSK services, and/or in commenting on a series ofdrafts of this final guidance:
Professor David Colin-Thome, Professor David Blake, Ms Ailsa Bosworth, Mr Philip DaSilva, Dr Chris Deighton, Dr Alastair Dickson, Dr John Dickson, Ms Helen Duffy, Mr Denis Gizzi, Mr Jamie Hewitt, Dr Andrea Jones, Mr Peter Kay, Dr Peter Lanyon, Ms Jacqui Lyttle, Dr Tom Margham, Ms Ros Meek, Dr Arthur Mone, Mr Tony Murray, Dr Alan Nye, Mr Mike Palmer, Dr Mark Porcheret, Mr Ian Reeve, Ms Jenny Snell, Dr Louise Warburton, Dr Elspeth Wise
Editorial support was provided by Jenny Bryan.
This publication has been produced with support from MSD, AstraZeneca and Pfizer. These companies have had the opportunity to review the publication for factual accuracy and balance, butultimate editorial control rested with the PCR Society.
What makes good commissioning?
What makes a good MSK service?
A working model
The NHS Outcomes Framework: overarching indicators, improvement
areas, indicators for improvement areas and NICE Quality Standards
relevant to MSK services
Possible outcome measures for MSK services
NICE guidance relevant to MSK disorders
A-Z of MSK diseases
The introduction of primary care commissioning of musculoskeletal (MSK) services is a
much-needed opportunity to redesign an outdated, hospital-oriented system of care.
This system was set up long before advances in physiotherapy, exercise and drug
interventions resulted in opportunities for community-based services to achieve better
outcomes and enable more efficient use of resources.
The NHS now spends over £4 billion per year on MSK services, making MSK disorders
the fifth highest area of NHS spending1 (Figure 1)
. How we redesign and commission
MSK services today will direct provision across the country for at least the next 20 years.
It is therefore essential that we develop a patient-centred, integrated system which
addresses the full range of public health, NHS and social care needs associated with
MSK disorders. However, the system must also be sufficiently flexible to enable clinical
commissioning groups to adapt their services to local situations and requirements.
Figure 1: The burden of MSK disorders2
• About 1 in 4 adults are affected by longstanding MSK problems
• MSK conditions are responsible for up to 30% of GP consultations
• MSK disorders are the most common reason for repeat consultations with GPs
• Up to 60% of people who are on long-term sick leave cite musculoskeletal
• 40% of people over 70 have osteoarthritis of the knee
• An estimated 8–10 million people in the UK have arthritis, including 1 million
adults under the age of 45, upwards of 12,000 children and 70% of 70-year-olds
• Upwards of 400,000 adults in the UK have rheumatoid arthritis, about
200,000 have been diagnosed with ankylosing spondylitis, and as many as
• Low back pain is reported by about 80% of people at some time in their life
• Over 3.5 million calls per year to emergency services relate to MSK injuries
• Over 1 in 5 people with MSK disorders receive incapacity benefits
This Guide has been written by the Primary Care Rheumatology (PCR) Society for its
members and others who are involved in commissioning MSK services. Its
recommendations are based on the expert opinion of those attending a two day
meeting, held earlier this year, to address the commissioning issues associated with the
development of MSK services. It is part of an ongoing initiative with the Arthritis and
Musculoskeletal Alliance (ARMA), the British Society for Rheumatology (BSR) and the
The guide uses the most relevant of the rapidly growing array of electronic information,
templates and tools being developed by the Department of Health (DH) and
professional organisations to support implementation of the reforms proposed in Equity
and excellence: Liberating the NHS3 and revised in response to recommendations from
the NHS Future Forum4 (Figure 2)
. Just as importantly, it draws on the knowledge and
insights of healthcare professionals and commissioners with first hand experience of
developing and providing MSK services for the modern era.
Figure 2: The new NHS – expected changes5,6,7
• Strategic Health Authorities (SHAs) and Primary Care Trusts (PCTs) abolished
• NHS Commissioning Board set up as an independent statutory body to
commission primary care services, national and specialised regional services,
authorise clinical commissioning groups, provide national leadership for driving
up quality of care, and actively promote the NHS Constitution
• Health and Wellbeing Boards established in local authorities to lead strategic
coordination of commissioning across the NHS, social care, related children’s
• Clinical commission groups to take over commissioning role from PCTs. With at
least one nurse, one specialist doctor and lay members on their governing
bodies, they will be supported by clinical networks (advising on single areas of
care) and “clinical senates” in each area of the country (providing
multi-professional advice on local commissioning plans) – both hosted by the
• Public Health England and local councils to assume public health
• Care Quality Commission (CQC) to register all healthcare providers and host
HealthWatch England which will act as consumer champion and lead local
HealthWatch organisations (evolving from Local Involvement Networks [LINKs])
• Monitor to protect the interests of patients, by promoting value for money and
• National Institute for Health and Clinical Excellence (NICE) to set out quality
In such a fast-moving arena, we do not claim that this Guide is comprehensive or has all
the answers for would-be commissioners of MSK services. But it does:
• Address key commissioning issues identified by early adopters/pathfinders of
• Stress the importance of breaking down barriers between primary care and
hospital services, and keeping healthcare professionals in both groups fully
informed about developments in local commissioning of MSK services
• Provide examples of primary care based MSK services which already work well
• Signpost to web-based and other sources of more detailed information
The Guide forms part of a broader PCR/ARMA commissioning initiative which will
continue to evolve during 2011-2014 and beyond.
What makes good commissioning?
• Commissioning of MSK services should be patient focused and outcomes
driven, with widespread stakeholder consultation and involvement from the outset
• Potential conflicts between GPs as commissioners and GPs as providers are not
• A complete review of current local MSK needs and healthcare provision by all
NHS and independent providers should identify services which work/are failing, need expansion/replacement, and should include full costings and assessment of ability to meet required outcomes. Results should be compared with similar populations in other areas
• Clinical, patient-reported, and service level outcomes should be identified for
the new MSK service, with reference to domains of the NHS Outcomes Framework and NICE guidelines on rheumatoid arthritis, osteoarthritis and low back pain
• Specific MSK services can be commissioned from any qualified providers
(AQPs), or clinical commissioning groups can work with prime vendors to develop integrated care pathways for some/all of local MSK services
• Redesign is only part of the commissioning role. Commissioners should also
support providers in developing additional capacity and capabilities, as removal of a pivotal MSK service from a current provider can have major consequences for their continuing ability to provide other MSK and non-MSK services
• Shared decision making can help to reduce unwarranted variation• Services do not necessarily have to go to tender, but potential providers must be
able to demonstrate their expertise and ability to deliver to required timescales
• Commissioners should be aware of anti-competition regulations and consider
taking legal advice over the need for medical indemnity to cover commissioning activities and any possible legal challenges that may result from commissioning decisions
• Quality incentives, both financial (eg: Commissioning for Quality and Innovation
(CQUIN) indicators [CQUINs]) and non-financial, have a key role in assisting effective commissioning.
The role of Clinical Commissioning Groups
The Department of Health outlined the general functions of commissioning groups in aworking document, published in March 20118. Although the name and nature of thesegroups have been revised following publication of the NHS Future Forum report, theoverarching role remains to plan, agree and monitor services, improve the quality of primary care and ensure that commissioning budgets are not exceeded. Commissioning groups should be transparent about decision making (governance),adopt an evidence based approach to assessing needs, designing services and monitoring outcomes, and should work in cooperation with other relevant organisations.
Developing an MSK service specification can appear a daunting prospect. But there isno need to start with a blank piece of paper. In addition to the MSK service specification(s) used previously by your PCT, a large number of specifications are freelyavailable on the internet, though not yet in a central electronic library. For example, NHSSupply2Health is an online resource that advertises opportunities to provide clinicalservices commissioned by the NHS in England, and gives details of contracts that havebeen awarded: http://www.supply2health.nhs.uk/default.aspx
Who should commission MSK services?
Stakeholder engagement is essential, and the commissioning group for MSK servicesshould include representatives of all who will be affected by commissioning decisions.
This will encourage practices to take ownership of the service specification and followprovider pathways, increasing the likelihood of required outcomes being achieved. Insome areas, large public consultations are creating great interest, attracting innovativeideas and valuable contributions to the development of local healthcare services.
Within the commissioning group for MSK services, an initial core group is likely to beled by the MSK Clinical Programme Director, with support from a senior professionalmanager, such as the Executive Director of Commissioning and Service Reform, andinclude local GPs, secondary care consultants, and relevant representatives of otherprofessional and patient groups. As the service specification develops, input will beneeded from a wider group of allied public health and healthcare professionals, patients, social care, financial and other relevant managers.
Clinicians and other healthcare professionals with the specialist knowledge required toadvise about an MSK service specification may also want to be considered as serviceproviders. This potential conflict of interest is not an insurmountable problem, and theDoH is likely to provide guidance. Conflicting roles need to be addressed openly andhonestly, and mechanisms put in place to ensure transparency and good governance.
In this way, local expertise can be put to best use for both commissioning and provisionof MSK services.
While clinicians in a commissioning group need to become familiar with the broad concepts of developing a service specification, issuing invitations to tender, and assessing provider applications, upskilling in the more detailed aspects of contract negotiation and procurement is wasteful. Detailed management of the commissioningprocess can be undertaken either by “in-house” managers with appropriate expertise orby outsourcing to independent commissioning consultants, depending on which approach makes best use of local resources.
Reviewing current services
A full healthcare market analysis of current service provision, by all NHS and independent providers, is an essential starting point for any commissioning group forMSK services. This analysis needs to consider every aspect of the MSK pathway andidentify MSK services which work or are failing, need expansion or replacement, andshould include full costings and assessment of how well services are achieving their required outcomes. Breaking services down into manageable segments facilitates thisprocess and yields meaningful data.
“Barn door” questions which need to be answered are:• Can patients get access to the MSK care they need?• Does this happen within an acceptable timescale across all parts of the
• Is this achieved with sufficient control of costs? • Can a redesign realistically achieve improvement (eg: reduce unwarranted
Additional questions are:• Is the health status of patients being improved?• Is the Provider delivering a safe and effective service• At an individual level, is the patient experience of MSK care improving?• Is the per capita cost of the MSK condition being treated within cost control limits?
Surveying local patients and seeking the opinions of stakeholders, such as GPs, canprovide useful insights. Taking the time to carry out such a review and produce a full report will not only help to inform subsequent commissioning decisions, it will providean important point of reference if there is a later need to explain or clarify the group’seventual choice of service provider.
No future service can be planned without accurate information about local epidemiology, such as population size, incidence and prevalence of MSK disorders,current treatment needs and numbers of healthcare professionals providing currentservices (Figure 3)
. For this baseline audit, current levels of care can be compared withrecommended standards, such as those produced by NICE and ARMA.
The information gathered in this initial review can be used to compare local diseaserates and treatment provision with that of comparable populations in other areas, so thatanomalies can be identified and addressed in the new MSK specification. It is importantalways to compare like with like. There may be good reasons why a system whichworks in one part of the country doesn’t work well in another. City versus rural environment and variations in patient demographics and socioeconomics all play a role.
Figure 3: Useful data sources for review of MSK services
• Public Health Observatories: data include small area indicators, such as
population estimates, mortality, hospitalisation, lifestyle and socio-economic data, for use in needs assessments; health inequalities data; health profile data including physical activity levels (adults), hip fracture in over-65s, by small geographical area. Access at: http://www.apho.org.uk/default.aspx
• NHS comparators: holds secondary care activity data, GP list size data
(population data), Quality and Outcome Framework data, prescribing data. Access at: http://www.ic.nhs.uk/nhscomparators
• Programme budgeting: includes commissioner level programme budgeting
data as benchmarking tool that enables commissioners to identify how they spend their allocation over the 23 diseases and their respective subcategories; how, and by how much, their expenditure distribution pattern compares with other commissioners nationally, locally or with similar characteristics and how their expenditure distribution has changed over time. Access at: http://www.dh.gov.uk/en/Managingyourorganisation
• Hospital Episode Statistics (HES): inpatient and outpatient data for England, at
national and local provider levels. Experimental data on PROMS include hip and knee replacement reporting at national, commissioner and provider levels. Access at: http://www.hesonline.nhs.uk
• Quality and Outcomes Framework (QOF) data: practice data on achievement
of clinical, patient experience, organisation and additional service outcomes. Although there are currently no QOF targets for MSK, a new target for osteoporosis is expected in 2012/2013. Access at: http://www.qof.ic.nhs.uk/
• Prescribing Support Unit: manages a national prescribing information
database, the Prescription Cost Analysis (PCA), which is used for analysing and monitoring the use of medicines in primary care. Access at: http://www.ic.nhs.uk/services/prescribing-support-unit-psu
• Uptake of Medicines: experimental data on use of NICE-appraised medicines in
the NHS. Access at: http://www.ic.nhs.uk/pubs/niceappmed0910
• ARMA musculoskeletal map: shows local variations in quality of MSK services
in England (2008-2009). Access at: http://www.arma.uk.net/current.html#MuskuloMap
• The NHS Atlas of Variation in Healthcare: includes maps of variation for MSK
expenditure, pre-operative EQ-5D score for knee replacement, provision of hip replacement and expenditure on anterior cruciate ligament reconstruction. Access at www.rightcare.nhs.uk
Room for improvement?
Having established the size and nature of your MSK population and the way it is currently managed, the next stage is to use simple comparisons of MSK ProgrammeBudgets (as provided within the Atlas of Variation) to begin to identify relative opportunities for redesign and/or fundamental local market re-shaping.
As a general rule, an MSK programme budget which falls within the bottom quartile, ie:it has a high spend for relatively poorer outcomes, should be considered for redesign. A budget which falls closer to the national average or above may need adjustmentrather than redesign
To dig deeper into the way clinical pathways are followed locally, it may be useful toaudit aspects of care which appear to be sub-optimal (Figure 4)
and to consider potential sources of waste (Figure 5)
. For example, if the number of outpatient appointments for MSK disorders appears high, compared with national data, a sampleof referrals during a period of time can be analysed by local clinicians to get a better understanding of how and why patients were being referred and whether this pattern –and associated outcomes – could be improved by changes in service provision.
Figure 4: Aspects of MSK services which may need to be examined
• Access into community-based and specialist services, ie: availability, referral
• Access to multidisciplinary teams (MDTs)• Accessibility of specialist care (eg: convenience for patients [transport, free
• Unscheduled case levels• First follow-up rates• Conversion to surgery rates• Unnecessary follow-ups• Bed days of care• Medicines management• Flares service• Readmission rates• Implementation of national guidelines, eg: NICE • Ability to meet identified needs (eg: patient experience and outcomes)• Impact on return to work/liaison with occupational health• Staff training and education • MSK audit and governance systems • Cost controls
Figure 5: Main Sources of Waste
• Unwarranted variation in systems• Excessive administration and buildings• Unnecessary processes and treatments of limited value• Inappropriate use of skills • Not getting the right patient to the right clinician, first time.
• Duplication of activity across different organisations and tiers of healthcare, as
a result of poor communication of information or lack of understanding of respective roles, or both.
Commissioning groups are encouraged to use an outcomes-driven approach to com-missioning which aims to get away from centrally-driven process targets, and deliveroutcomes that matter most to patients3,5. To this end, the NHS Outcomes Frameworksets national outcome goals, across 5 domains (Figure 6)
Figure 6: Domains of the NHS Outcomes Framework
Preventing people from dying prematurely
Enhancing quality of life for people with long-term conditions
Helping people to recover from episodes of ill health or
Ensuring that people have a positive experience of care
Treating and caring for people in a safe environment and
protecting them from avoidable harm
In its response to the NHS Future Forum report, the government underlined its continuingcommitment to the 18 week waiting limit from GP referral to the start of a patient’s first definitive treatment (18wRTT). Whilst the monitoring mechanism for the 18wRTT has shiftedto measuring the mean rates for RTT times, it is still important to embed the principle of individual RTT guarantees for MSK services at a local level.
There is a large and growing literature on outcomes – generic and disease-specific, patient-reported outcome and experience measures (PROMS and PREMs) and service leveloutcome measures (SLOMS). It would be unwise to make hard and fast recommendations,but MSK outcomes should be aligned with the 5 domains of the new NHS OutcomesFramework (Figure 6)
Across the domains there are 10 overarching indicators for tracking progress at a macrolevel, 31 improvement areas which the National Commissioning Board will be required todeliver and 51 indicators in general. Over the next 5 years, it is planned that NICE will develop 150 Quality Standards, and these evidence-based recommendations will underpinoutcomes assessments. Indicators and Quality Standards relevant to MSK services aresummarised in Appendix 1
With so many potential outcome measures to choose from, there is a risk of introducingsuch a large number that the process of monitoring becomes costly and confusing. Private-sector specialist outsourcing companies working in areas outside healthcare havesuggested a maximum of 10 outcomes should be measured for optimal cost-effectiveness.
Whatever outcomes are chosen, the number of outcomes to be measured, and the methodby which this data will be captured, needs to be agreed with service providers, to ensureabsolute clarity about the definitions being utilised and measures to be monitored.
Any outcome measure chosen to assess the value of MSK services should have two key properties:• Amenability to intervention (ie: it will show a positive or negative change in
• Sensitivity to intervention (ie: it will change significantly enough and fast
enough to demonstrate the effects of change within a reasonable timeframe, usually two to three years)
Outcome groups which are relevant to MSK are those which measure the effectiveness of care delivered for:• Prevention• Acute single episodes• Episodic conditions • Long term conditions
Potential outcomes suitable for measurement are summarised in Appendix 2
. In the currentabsence of Quality and Outcomes Framework (QOF) indicators or a National ServiceFramework for MSK disorders, key priorities for implementation of NICE guidelines onrheumatoid arthritis, osteoarthritis, low back pain may be useful in generating good MSKoutcomes for commissioners9,10,11(Appendix 3)
A number of patient reported indicators are available which have been validated for clinicaltrials, eg: EQ-5D. Further PROMS/PREMS are in development which may be more relevantto everyday clinical care, but will also require validation.
Outcomes need to have realistic timescales, and should include a mixture of small interventions which are likely to yield rapid benefits, and larger interventions with longerterm potential benefits.
It is essential to make baseline measurements against which outcomes can be compared,and to establish the role of senior clinicians, Health and Wellbeing Boards and any otherappropriate regulators in monitoring outcomes.
Comparing outcomes achieved by potential providers can be challenging, unless data are
available from comparable time periods. It may be more appropriate to measure changes inoutcomes achieved by a potential provider against their own baseline to see where im-provements were achieved, eg: hip/knee replacement: pre-op, post-op, reassess 2/3 timesper year.
Current DH guidance outlines three options for local commissioning12:
• ‘Any Qualified Provider’ (AQP) which enables any provider registered with the
CQC to bid to provide specific services, with the aim of extending patient choice
• Contract management which enables commissioners to secure incremental
improvements/changes to existing service contracts, or to address underperformance as an alternative to procurement (eg: to reduce cost)
• Procurement options which enable commissioners to develop services outside
the scope of existing contracts (eg: new models/increased capacity), or when existing contracts are due to expire or need to be terminated (eg: when contract management cannot address underperformance).
Any Qualified Provider or Prime Vendor?
The AQP approach to MSK service provision is quicker and less bureaucratic than traditional procurement, and avoids the cost and time involved in undertaking a competitivetender. Although concerns have been raised about the AQP model, AQPs will have to meetthe same safety and quality standards as larger service providers, in order to be registeredwith the CQC.
It is expected that AQPs will include GPs and other healthcare professionals (HCPs). AQPswho are commissioned to provide local services will have no guarantee of volume of business or income, and payment may be set locally or organised through the national Tariff system.
As a result, the AQP model is expected to be less attractive to larger independent healthcare providers than to local HCPs, though much will depend on the type of MSK service, ie: whether a potential provider’s core interest is in elective treatments (e.g. joint replacements) or community based, long term condition management, assessment and diagnostics (e.g. Integrated Clinical Assessment and Treatment Service [ICATS]).
The prime vendor model allows part or all of a programme budget, such as that for MSKservices, to be devolved to a provider who shares responsibility for commissioning servicesacross an integrated care pathway. The prime vendor may engage other providers or subcontract parts of the budget to specialist providers in the patient pathway, as necessary.
This model can encourage integrated working, whilst not diminishing choice, as GPs arestill able to refer patients to providers other than the prime vendor. The prime vendor modelis attractive because it combines patient accountability and responsibility.
But safeguards are needed to ensure that the prime vendor model: • Is not anti-competitive• Guarantees choice• Includes decision-making information for patients • Provides assessments of quality• Refunds an agreed proportion of any efficiency savings to commissioners• Provides agreed training to current and future staff• Aligns clinical and financial responsibility and encourages a population
• Includes break clauses in contracts in case of poor service
The prime vendor model is not an all-or-nothing option. A prime vendor can initially takecharge of part of a programme budget and gradually add responsibility for further serviceprovision as the clinical commissioning group, and providers, become familiar with andconfident about the arrangement.
Should you go to tender?
There are no hard and fast rules about putting services out to tender. Each case should bejudged individually and the decision based on the results of the market assessment, howwell current providers are delivering and their ability to adapt to changing requirements.
It is vital that the established Principles and Rules of Co-operation and Competition(PRCC)13 are carefully considered before arriving at a conclusive course of action in relationto procurement. In July 2011, the NHS Co-operation and Competition Panel, set up in 2009to advise on and investigate breaches of the Principles and Rules, drew attention to thehigh proportion of PCTs which were limiting patient choice for place of treatment – in contravention of government policy. Concerns were also raised over the use of minimumwaiting times before treatment could be started.
The Panel felt that this was not an acceptable means of rationing care. Commissionersshould therefore be aware of anti-competition regulations and consider taking legal adviceover the need for medical indemnity to cover commissioning activities and any possiblelegal challenges that may result from commissioning decisions.
Good quality market assessment is a critical step within the tendering process as it acts asa differentiating point within the decision making process. For example, there would be littlepoint offering a broad tender opportunity if market analysis shows that there is insufficientinterest from providers to attract serious and capable bids. Likewise it would be irrational todiscount the opportunity to attract potential efficiency savings in favour of local arrangements if the key quality and performance outcomes are below acceptable standards.
New contracts for MSK services should never be handed to providers just because they areknown to be good at their job. But if a provider can clearly demonstrate that their expertiseand staffing match the requirements of the service specification, there may be no need toput the service out to tender.
Part of the role of the commissioners is to support providers in developing additional
capacity and capabilities. In some cases, it will be more appropriate to encourage providersto collaborate than to tender for new providers.
Decisions to change providers need to consider the knock-on effects for other services. Insome cases, providers may be relying on the profitability of a chronic illness service to support other, equally important but loss-making acute services, and vice versa. Takingaway a pivotal service can have major consequences for the continuing viability of theprovider and should be taken into account when change is planned.
What makes a good tender proposal?
The primary need is for an efficient and sustainable local MSK supply system that alsohas a contract that is secure. Commissioners need to be convinced that potentialproviders can deliver what they promise. This is easier to assess when a provider’s expertise and workforce are well established than when the workforce will only be recruited once the contract is signed. A provider must therefore be able to demonstratethat all components of a service will be up and running within the stipulated timeframe.
This is no small undertaking, as it should be expected that the quality of patient careand the experiences they report are at the highest standards from day one.
The volume of activities can be staged and escalated in line with an agreed deploymentplan. However, potential providers should understand that quality aspects are non-negotiable and not subject to “gearing up”, and that contracts can be made void ifcontracted services are not delivered.
Local clinicians or other HCPs who want to become AQPs may have the advantage oflocal recognition and knowledge, but they still need to demonstrate that they can deliveran efficient service. Larger, more established providers will know how to tender but maynot have the confidence of local GPs.
Cost should not be the decider unless two or more providers can clearly demonstratethat they can meet the service specification. Even then, it may be advantageous tochoose a provider that can offer an enhanced service rather than a provider that can doit cheaper.
Tenders need to:• Answer the questions asked by the clinical commissioning group• Demonstrate an ability to deliver integrated care• Show how clinical competence is measured and monitored, education and
training included and funding ring-fenced
• Provide innovative, but practicable, ideas for improving services• Include examples of previous successful roll-out of MSK services • Demonstrate a good understanding of the local population, eg: ethnic
• Demonstrate a good knowledge of current services and evolving future needs • Be able to deliver the aims of commissioners applicable to MSK services• Be able to put in place acceptable (and mandatory) reporting systems
Potential providers of MSK services include:• Local clinical groups – these are likely to have the advantage of better local
knowledge, but may be less skilled at producing business plans. They may also have less capacity to ‘pump prime’ their business plan, and to recruit at risk, and so may need a longer lead in time for implementation of an expanded service.
• Independents (eg: Circle Health, Care UK) – these are likely to be well resourced,
and able to provide highly professional business plans. If they are unable to offer all the required services, they may look for local gaps and fill niches. If they can provide a broader integrated service, they may be able to out-bid on price.
• Joint ventures e.g. local clinical experts and commercial partner and/or NHS
There is a key role for quality incentives, both financial and non financial, in assisting effective commissioning.
Financial incentives for providers include:• Withheld payments – where the quality threshold expected is not adhered to, for
example if data are not submitted according to contracts or required waiting times are not met
• Best practice tariffs – being introduced to recognise best practice care, eg: for
MSK surgery for ‘fractured neck of femur’; length of hospital stay
• Commissioning for Quality and Innovation (CQUIN) indicators – these make a
proportion of provider income conditional on locally agreed quality and innovation goals. In 2009-10 this accounted for 0.5% of a provider’s contract value, rising to 1.5% in 2010-11. When CQUINs become the responsibility of the NHS Commissioning Board, they are likely to play a greater role, providing a key lever to improving the quality of care delivered, and not just rewarding target achievement. MSK CQUINs currently in use include:
- Earlier discharge- Reduced re-admission rates- Improved patient experience
- Access to a clinical nurse specialist- Implementation of enhanced recovery programmes
The non financial incentives for providers are:
• Peer group pressure – use of data, accountability for performance• Professional pride and recognition• Linking performance improvements to career development
How are the commissioners performing?
Clinical commissioning groups will not just be PCTs by another name. They will be accountable to the National Commissioning Board, to patients and, not least, to local GPsand other HCPs. There is currently no guidance on assessment of commissioners, but assessment is likely to be based on their success in:
• Managing service demand and variation within primary care• Ensuring access to and quality of service• Improving the long term management of MSK disorders• Engaging the entire clinical community, including patients, in care• Ensuring an evidence based approach to service commissioning• Promoting research and development
The Commissioning Outcomes Framework is likely to provide financial rewards to commissioners for delivering improvements in quality and outcomes, while the key nonfinancial driver will be the publication of a commissioner’s performance against theQuality, Innovation, Productivity and Prevention (QIPP) programme.
What makes a good MSK service?
• A good MSK service needs to include preventive care, acute and chronic
treatment of common disorders, with provision for “rarities”, and incorporate research and training
• It should be built around integrated care pathways, with seamless transition for
patients between different levels of care and specialties
• A community-based MSK service encourages greater primary care involvement
and is generally more convenient to patients, but many specialist centres are also at the centre of large communities
• Effective triage lies at the heart of an effective MSK service and can be led by
whichever local HCP has the most appropriate expertise
• A community based multidisciplinary team (MDT) is a valuable resource for
assessing MSK patients and providing a broad range of treatments – from information and advice, through exercise prescriptions, physiotherapy, podiatry, chronic pain management, drug therapies and occupational therapy
• Good communication between all those involved in the MSK service – not just at
An MSK service needs to offer competence across a broad range of specialties, includingprovision for “rarities”. It needs to accommodate preventive care, as well as treatment ofacute episodes and management of chronic problems. It needs to be built around integrated care pathways which bring together all the clinical specialties associated withMSK management, breaking down barriers between primary care and hospital rheumatologists and other consultants, and ensuring appropriate input to address socialcare requirements.
It needs to provide effective access to the whole MDT, be informative, responsive, navigable, convenient and effective. It also needs to educate at all levels - HCP and patient - and provide training for the next generation of MSK specialists.
Research is a core NHS role, and the new knowledge that this provides in the prevention,diagnosis and treatment of disease is especially important in a climate of financial pressure.
A good MSK service will be able to demonstrate its ability to “unlock” the synergies thatexist between good patient care, education and research.
NICE guidance including clinical guidelines (eg: rheumatoid arthritis, osteoarthritis, lowback pain)9,10,11, the commissioning guide to biological drugs for inflammatory conditions14,and technology appraisals for individual drugs and procedures will inform MSK service development. Professional organisations, such as the British Society for Rheumatology andthe British Orthopaedic Association, also publish MSK-related guidance. ARMA has produced Standards of Care for a number of MSK conditions, together with tools to assessservices against these standards for some conditions. In addition, the Rheumatology Futures Group has published an Inflammatory Arthritis pathway, which can be found on theElective Care Commissioning Pathways page of the DH website.
MSK patients may need:
A small number of patients with rare, often life-threatening, conditions are likely to need access to more specialised, multidisciplinary clinical expertise which may not be availableamongst all MSK providers. This might include patients with multisystem autoimmune disease (e.g. complex vasculitis and connective tissue diseases, particularly during pregnancy), and patients who require complex orthopaedic surgery (e.g. cervical myelopathy).
Hospital vs community
Only a small proportion of MSK patients require either hospital admission or an investigation or treatment which requires equipment that can only be found in a hospital environment. As a result, there is growing support for a more office-based service and/oroutreach clinics held at places which are most convenient to patients.
The quality of the MSK service is more important than the building which houses it. But thedecision about whether it should be hospital or community based is likely to depend onlocal geography and facilities, skills and expertise.
A hospital-based service has the advantage that specialist expertise is on-hand, but leavesspecialists on site so they are available to handle emergencies within the hospital. It alsosupports the continuing viability of district general hospitals which risk losing “critical mass”if all but emergency services are sited elsewhere. In addition, some patients support theidea that their specialist care is provided at specialist centres, many of which are located inthe centre of large communities, with good transport links.
A community-based service encourages greater primary care involvement and is more convenient to patients if it reduces the time and cost of travelling for appointments and investigations. It can be designed to ensure that necessary expertise is available when required, with specialists holding joint clinics with GPs and other members of the primarycare team.
Needing less space to house large pieces of equipment than their predecessors, many oftoday’s physiotherapists are already based in primary care, and some GPs are “prescribing” health authority or council-subsidised exercise programmes at local sports facilities for patients with MSK and other conditions15.
Growing use of “virtual meetings”, teleconferencing and Skype also has great potential for optimising communication and use of specialist expertise within and beyond a community-based MSK service. In the longer term, developments in electronic patient heldrecords will facilitate MSK care in a variety of settings – from consultation rooms to MDTclinics and sports centres.
Wherever the MSK service is positioned, it needs to be seamless. Clear and well established lines of communication between all members of the MSK service, at all stagesof care pathways, will help to ensure that there are no barriers at any of the potential interfaces between primary care and specialist providers. Performance management of keypathways can help avoid unwarranted variation.
A role for triage and Choose and Book?
Triage can take MSK patients closer to their appropriate point of care, with less delay,than is possible through more traditional primary care referral systems. This is especially important for MSK patients with conditions where delay in specialist assessment can have serious acute and/or long term adverse consequences. Instead ofreferring patients to a rheumatologist, Tier 2 or other specialist, the GP sends the referral letter to the triage service where MDT members (including orthopaedic surgeons, rheumatologists, physiotherapists and occupational therapists) make an assessment and recommend the most appropriate care pathway. Appointments canthen be made through Choose and Book.
Much depends on the quality of the referral letter and communication between the GPand triage service, and the skills of the triage team. Inadequate patient history in referralletters or failure to maintain good telephone and email contact (in both directions) canquickly turn triage from a facilitatory service into just another layer of bureaucracy. Training of the MDT in reviewing patient letters is essential as is monitoring variation intheir recommendations for the most appropriate care pathway.
In some parts of the UK, Tier 2 services in rheumatology screen MSK patients referredby local GPs – managing those who do not need to see a consultant in secondary careand ensuring that those who are referred get any necessary investigations before seeing a consultant.
In some areas, Clinical Assessment and Treatment Services (CATS) have taken on thetriage role and may provide a similar or wider range of community-based treatment options than Tier 2. CATS give clinicians an increased role in designing and deliveringservices, and aim to reduce delays for patients, and inappropriate referrals to secondarycare services.
With the introduction of clinical commissioning groups, MSK triage could fall within theremit of the consortium if sufficient MSK expertise is available to determine the most appropriate referral for each patient, or triage could be included within the specificationfor Prime Vendors.
Supporting informed choice
By providing recommendations for referral, triage should not bypass the MSK patient indecision making. Patients should be involved in shared decision making about choiceof provider, choice of treatment, choice of healthcare professional and choice of locationof care, ie: “No decision about me without me” . .
Patient expectations can significantly affect perceptions of outcome, so patients need tounderstand what can and cannot be expected from their treatment or intervention. Timeis well spent in listening to the concerns of patients and helping them to understandtreatment options, so that treatment decisions match clinical need, and expected outcomes are achieved.
To assist patients to make choices, they will need access to: • Decision aids – such as pamphlets, DVDs and websites designed to help people
understand their options, consider the personal importance of possible benefits and harms, and participate in decision making
• Information prescriptions – links or signposts to guide people to sources of
• Voluntary sector advice – patient groups and charities which can provide a range
of information to assist patients in how to manage their condition
• Access to personal care planning tools – such as the Personal Health Plan which
allows people to have greater ownership over their care and treatment
Across the UK, innovative approaches to commissioning and provision of MSK servicesare already under way. They include such wide-ranging initiatives as a community-based MDT treatment service on the Welsh borders, prime vendor responsibility for a multi-million pound MSK programme in the Pennines, physiotherapy-led triage services in Scotland and agreement of rheumatoid arthritiscommissioning standards across the East of England.
Though very different in their aims and achievements, each initiative was:• a response to a clearly identified local need• supported by good evidence of potential benefits• championed by knowledgeable and energetic stakeholders
These and other examples of good practice described in the next few pages represent just a few of the exciting opportunities for optimising MSK services.
Pennine MSK Partnership
On 1 May 2011, the Commissioning for Oldham Group (COG) and Pennine MSK Partnership, in conjunction with NHS Oldham (formerly Oldham PCT), took clinical responsibility for commissioning the whole MSK pathway, including orthopaedics,rheumatology and chronic pain. COG itself was set up in 2007 to carry out practicebased commissioning (PBC) on behalf of Oldham GPs, while the Pennine MSK Partnership provided a Tier 2 rheumatology service for Oldham from 2002 whichevolved into an Integrated Clinical Assessment and Treatment Service (ICAT) in 2006.
Pennine MSK Partnership now works with the clinical commissioner to deliver a population based, integrated pathway for MSK conditions.
In effect, Pennine MSK Partnership has the role of Prime Vendor for COG, acting as apathway hub whose role is to:
• Carry out referral triage, specialist assessment and treatment• Support patients in informed decision making• Enhance the skills of primary care colleagues
Patients who require highly specialised hospital assessment and treatment will be referred to sub-contracted providers (Figure 7)
The Partnership now holds the MSK Programme Budget for Oldham which ranked28/152 PCTs in terms of MSK spend in 2008/2009. The new approach to MSK serviceprovision in Oldham will deliver agreed savings in order to bring overall spend in linewith regional levels and then national benchmarking. It is intended that spend will ultimately move within the upper quartile.
Figure 7. The Pennine MSK Partnership Pathway
[with thanks to Dr Steve Laitner]
• Specialist Assessment• Specialist Treatment• Informed Decision Making
The Partnership expects to achieve savings by coordinating the primary care MSK pathway, working with local acute trusts to provide community based consultant opinion, and eliminating treatments with low clinical value. The Partnership is engagingclosely with local and national patient groups and encouraging self care by providingpersonal care plans for patients with long term conditions, including self referral alongagreed lines. The Partnership will commission pathways for patient admissions that willensure 18 week compliance and best practice.
Key performance indicators for the community hub will include:
• Delivery of agreed efficiencies • 18 week compliance• Activity maintained with plan• Patient experience
Benefits for providers have also been identified, including:
• Effective utilisation of capacity• Appropriate referrals for surgical conversion• Efficient use of workforce• Increased surgical throughput as a result of Enhanced Recovery Principles and
attracting back work from Independent Sector providers
• Maximal use of spare real estate as a result of Partnership hire of facilities• Transfer of post operative follow ups to the community, if desired
• There are many advantages from working in partnership with commissioners to
remove unwarranted variation in the system
• Many savings can be made from investing in self care and self management• Services work better when they are clinically run
East of England Commissioning Standards for Rheumatoid Arthritis
In 2009, the National Rheumatoid Arthritis Society (NRAS) initiated a project to promote implementation of NICE Guideline CG79, The Management of Rheumatoid Arthritis inAdults, against the background of the postcode lottery of care identified by the KingsFund16, and publication of the Inflammatory Arthritis Commissioning Pathway, developed bythe Rheumatology Futures Project Group and endorsed by the DoH17.
Having targeted Strategic Health Authorities (SHAs) and received a positive response fromEast of England SHA, NRAS established a working group with the National AnkylosingSpondylitis Society (NASS), the East of England SHA (Medical Director, the Chair of theLong Term Conditions Board) and 6 local rheumatologists to develop standards for commissioning services in RA and other inflammatory arthritides.
In 2010, 10 standards were agreed against which commissioned services can be measured, irrespective of the local commissioning model, including the goal that all patients with suspected inflammatory arthritis should be seen within an MDT approachwithin 2 weeks. Meaningful information about implementation of the standards was developed for local PCT and Consortium Commissioners. NRAS also drew attention to thescope for achieving a QIPP productivity and quality improvement and the potential savingsin health care costs and increased productivity if joint damage is prevented. More information on this project is available on the Shared Learning database of NICE's PuttingGuidance into Practice web pages.
Chronic Disease Self Management Programmes
Since 1994, thousands of people across the UK have learned how to live better withMSK and other long term diseases by attending self management programmes run byArthritis Care, the Expert Patients Programme Community Interest Company (EPP-CIC)and other agencies. The National Rheumatoid Arthritis Society (NRAS) has also recently introduced a self management programme for people with rheumatoid arthritis,developed in partnership with EPP-CIC. Generic and disease-specific courses usuallyrun over 6 weekly sessions of 2½ hours and cover areas, such as dealing with pain, depression and fatigue, relaxation and cognitive techniques, exercise, healthy eating,use of action plans and problem solving. A shorter two week course, Challenging Pain,is also available from Arthritis Care.
PCTs and PBC groups have commissioned courses as part of care pathways forchronic disease, and there is increasing evidence that courses result in long term improvements in pain and distress scores and make patients more confident aboutmanaging their symptoms18, as well as reducing GP, outpatient and A and E visits, anduse of physiotherapy19. Such changes have been associated with cost savings, especially when courses are targeted at people with poorest health outcomes and introduced as part of their care pathway20,21.
• While providers of MSK healthcare may recognise the value of self management
courses developed by charities and independent providers, some are unwilling to prioritise funding
Physiotherapy triage in Scotland
Physiotherapy triage for all adult routine orthopaedic referrals is being rolled out acrossthe 75 practices of NHS Highland (total population 350,000). This follows a successful12 month pilot scheme in three Mid Highland practices which showed that triage by anextended scope physiotherapist (ESP) resulted in a sustained reduction in the numberof referrals into secondary care. During the pilot, 399 patients were triaged, either onpaper, face to face or by telephone. Of these, 56.4% (225 patients) were able to betreated in a primary care setting either by an ESP, general outpatient physiotherapy, podiatry or orthotics service. Ten per cent of the group was able to be discharged withadvice.
The original idea for the physiotherapy triage service arose in the urban setting of Inverness, where a practice-based ESP performed an informal triage role for local referrals to orthopaedic services at Raigmore Hospital. But it was decided to adapt thissystem to the needs of patients in the rural Mid Highland practices who previouslyneeded to travel long distances for orthopaedic referrals.
Under the new system, GPs referred orthopaedic patients to an ESP who, having readreferral letters and spoken to patients, decided on the most appropriate of several protocol-driven actions, ie:
• Physiotherapy• Outpatient orthopaedic waiting list• Advice leaflet• Podiatry• “Active referral” • ESP• GP with injection/aspiration skills/orthopaedic interest
For more information: http://www.improvingnhsscotland.scot.nhs.uk/case-studies/Pages/Triage_of_orthopaedic_ref.aspx
• As local GPs became familiar with the triage initiative, referral letters became better
• Patients benefited because most could be treated more quickly in the community
• ESPs were chosen for the NHS Highland triage service as more physiotherapists
had the necessary additional skills than GPs with orthopaedic expertise.
Community based services in Telford and Wrekin
GPs caring for the 160,000-strong population of Telford and Wrekin have a unique combination of referral options for their MSK patients – a daily consultant-led communityrheumatology clinic or a Tier 2 community-based MDT treatment service where patients aretriaged by a local GP with a specialist interest in (GPwSI) rheumatology and MSK medicine.
The community rheumatology clinic opened for business in August 2010 and was commissioned by NHS Telford and Wrekin to address chronic under provision of rheumatology services for Telford patients. A consultant rheumatologist was appointed tohold daily clinics for inflammatory arthritis (IA) patients referred directly by their GP. AGPwSI, physiotherapists and other MSK services are also available at these clinics. Theservice has capacity for 24 new patients per week, with a 6 week waiting time. However,there are plans to open an early arthritis clinic, with only a two week wait, with a performance indicator that all IA patients will ultimately be seen within 2 weeks.
The Tier 2 service is commissioned by local GPs, and provides specialist MSK treatment ata level between that of primary and secondary care services. It started in a small way aboutfour years ago, as a hospital-based initiative, but moved to a community site in April 2011.
GPs refer non-inflammatory MSK disorders to this service where a GPwSI reviews lettersand sees patients or refers them to ESPs, physiotherapy, podiatry or chronic pain special-ists within the service. The GPwSI runs two clinics per week, with capacity for 18 new patients per week and three follow-ups, and there is a six week waiting time. There areplans to extend the service to include an open access, walk-in option for patients without referral from their GP.
The key requirement for a Tier 2 service, such as that in Telford, is to have an appropriatemix of MSK skills at primary care level. A Tier 2 service is generally seen as more convenient for patients, and those with more minor conditions are likely to receive bettercare than if they have to compete with patients with more serious MSK disorders within ahospital service. A Tier 2 service should also reduce costs, as hospital referrals are reducedand fewer patients sent for unnecessary X rays, scans and other investigations.
• There is a need for someone “on-the-ground” who is enthusiastic and motivated
• If acute trusts are unwilling to provide accurate referral data into orthopaedic
and rheumatological services, it can be very difficult to “best guess” expected activity levels for new community-based services
A working model
From the outset, this Guide has stressed the importance of developing an MSK servicewhich addresses the full range of patient, public health, NHS and social care needs associated with MSK disorders. It has also suggested that such a system must be sufficiently flexible to enable commissioners to adapt their services to local situations.
The MSK service pathway outlined in Figure 8
shows how the key players might interactto facilitate timely patient access to the services and specialties they require. The pathway is not meant to be prescriptive, but suggests some of the interfaces to considerwhen developing an MSK service, adapted to local needs. The accompanying notesaddress some of the issues which may need to be addressed in order to optimise theMSK patient journey.
Figure 8: What an MSK Service Pathway could look like
Effective triage lies at the heart of an effective MSK service. But, as can be seen from theGood Practice initiatives, there are no hard and fast rules about who should carry it out,and much will depend on the availability of local expertise. Nor does triage have to beavailable for all MSK conditions from the start. For example, some ESP triage serviceshave started with triage for back pain and gradually expanded to include other disorders.
Direct patient access to triage is generally inappropriate, but pathways should be established to facilitate self care, consultations with pharmacists and direct access tophysiotherapy services.
A community-based MDT is a valuable resource for assessing MSK patients and providing a broad range of treatments, ranging from information and advice, through exercise prescriptions, physiotherapy, podiatry, chronic pain management, and drugtherapies. However, in some areas which lack all this expertise at primary care level, theMDT may need to be hospital based – at least in the short term. When setting up anMDT, it is important to establish how this fits with triage, so that the entire MDT doesn’tget involved in assessing every patient, but each member of the MDT is confident thattriage will send them the most appropriate patients.
Access to all relevant hospital specialists is important, whether or not community basedtriage and MDT treatment are available. Rheumatologists specialising in problems suchas vasculitis and connective tissue disease, and orthopaedic surgeons specialising inankle problems will not be needed on an everyday basis, but pathways should be available to ensure appropriate referral for rarer MSK conditions.
Inter-specialty referrals need to be controlled as, in some cases, patients are better referred back to primary care before decisions about new referrals are made.
Interfaces may be multiple or focused at two key points: 1) between the patient and primary care and 2) between primary and secondary care.
Good communication between all those involved in the service – not just at major interfaces – is essential. This should include opportunities for patient feedback andaudit of the patient experience.
Cost containment is needed at key points in the patient pathway where costs are potentially high, and “expensive” people should not be performing roles which arewithin the remit of “less expensive” people. However, any cost control mechanisms included in the service should allow for a “big picture” analysis, and not just focus on reduced costs in the short term, at the expense of long term quality.
1. Department of Health, Programme Budgeting Data 2008-09pa
2. Department of Health. The Musculoskletal Services Framework. A joint responsibility: doing it differently (2006)3. Department of Health. Equity and excellence: Liberating the NHS (2010)4. NHS Future Forum. NHS Future Forum Recommendations to Government (2011).
5. Department of Health. Liberating the NHS: Legislative framework and next steps (2011)6. Department of Health. Government response to the NHS Future Forum report (2011)
7. Health and Social Care Bill 221 2010-2012, as amended on recommittal, 18.07.2011.
8. Department of Health. The NHS Outcomes Framework 2011/2012 (2010) 9. National Institute for Health and Clinical Excellence. Clinical Guideline 79. Rheumatoid arthritis The management
10. National Institute for Health and Clinical Excellence. Clinical Guideline 59. Osteoarthritis. The care and
management of osteoarthritis in adult (2008)
11. National Institute for Health and Clinical Excellence. Clinical Guideline 88. Low back pain: Early management of
persistent non-specific low back pain (2009)
12. Department of Health. The functions of GP commissioning consortia: a working document.
13. Department of Health. Principles and Rules for Cooperation and Competition (2010)14. National Institute for Health and Clinical Excellence. Biological Drugs for the treatment of inflammatory disease
in rheumatology, dermatology and gastroenterology. Commissioning Guide, 2010.
15. Department of Health. Let’s Get Moving Commissioning Pathway (2009)16. The King’s Fund. Perceptions of patients and professionals on rheumatoid arthritis care (2009)17. Department of Health. Elective Care Commissioning Pathways. Inflammatory Arthritis.
18. Barlow J, Turner A, Swaby L et al. An 8-yr follow-up of arthritis self-management programme participants.
Rheumatology (Oxford). 2009 Feb;48(2):128-33. Epub 2008 Nov 26.
19. Reeves D, Kennedy A, Fullwood C et al. Predicting who will benefit from an Expert Patients Programme self-
management course. Br J Gen Pract. 2008 Mar;58(548):198-203
20. Expert Patients Programme Community Interest Company. Self Care Reduces Costs and Improves Health - The
Evidence, 2010. Available at http://www.expertpatients.co.uk/
21. Andreae-Jones SA, Cowlard J, Taylor M, Taylor A. Challenging pain in the community. A pilot study to assess the
effectiveness of a brief lay-led self-management education programme for patients with chronic pain. Presented
at the annual meeting of the European League Against Rheumatism (2008).
Six Steps to Good Commissioning of MSK Services
• Primary Care Rheumatology (PCR) Society aims to improve education in rheumatology
in general practice, set up relevant research topics and increase communications betweenhospital rheumatologists and other relevant healthcare professionals, with the ultimate aim of improving care for patients with rheumatic diseases: http://www.pcrsociety.org/
• Arthritis and Musculoskeletal Alliance (ARMA) is the umbrella body providing a collective
voice for the arthritis and musculoskeletal community in the UK, and has 34 memberorganisations representing a broad range of interests across service user, professional and research groups working in the field of musculoskeletal conditions: http://www.arma.uk.net/default.html
• British Society for Rheumatology (BSR) promotes excellence in the treatment of people
with arthritis and musculoskeletal conditions and supports those delivering it: http://www.rheumatology.org.uk/
• British Orthopaedic Association (BOA) aims to advance public benefit of the Science, Art
and Practice of Orthopaedic Surgery with the aim of bringing relief to patients of all agessuffering from the effects of injury or disorders of the musculoskeletal system: http://www.boa.ac.uk/
• Arthritis Care exists to support people with arthritis, and is the UK’s largest charity working
with and for all people who have arthritis. It runs chronic disease self management courses, Challenging Your Condition, Challenging Arthritis and Challenging Pain: http://www.arthritiscare.org.uk/LivingwithArthritis/Self-management
• National Rheumatoid Arthritis Society aims to provide information and support for people
with rheumatoid arthritis (RA), their families, friends and carers, and health professionals with an interest in RA. http://www.nras.org.uk/
• Expert Patients Programme Community Interest Company (EPP CIC) provide and deliver
free courses aimed at helping people who are living with a long-term health condition to manage their condition better on a daily basis: http://www.expertpatients.co.uk/about-us/what-we-do
• Department of Health. Quality, Innovation, Productivity and Prevention (QIPP) – working to
improve quality of care and make efficiency savings. Workstreams include five deal broadlywith commissioning care, covering long-term conditions, right care, safe care, urgent care and end of life care. http://www.dh.gov.uk/en/Healthcare/Qualityandproductivity/QIPP/index.htm
• Right Care – one of 13 national QIPP workstream, it is focused on increasing value and
improving quality by addressing unwarranted variation, by promoting use of health investment tools such as programme budgeting, and through sustainable systems and population planning. http://www.rightcare.nhs.uk/index.html
• Co-operation and Competition Panel – provides advice about and investigates breaches
of the Principles and Rules of Co-operation and Competition. http://www.ccpanel.org.uk/
Map of Medicines Pathway, eg: Reducing health inequalities in MSK: http://www.mapofmedicine.com/mapinnhs/casestudies/reducinghealthinequalitiesDepartment of Health. Procurement guide for commissioners of NHS-funded serviceshttp://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsPolicyAndGuidance/DH_118218Department of Health. A shared agenda in the new world: GP consortia and public health.
http://www.sph.nhs.uk/sph-documents/gp-colloquium-final-report-1NHS Primary Care Commissioning: provides PCTs, GP commissioning organisations andproviders with local insight into national policy and supports implementation and best practice in commissioning and contracting across all areas of primary and community care.
http://www.pcc.nhs.uk/aboutNHS Networks: The Commissioning Zone – a portal for clinicians, managers and anyone elseinvolved in commissioning. It brings together best sources and resources, to save time andpromote sharing of useful information. http://www.networks.nhs.uk/nhs-networks/commissioning-zoneThe RCGP Centre for Commissioning. Created by the RCGP in conjunction with the NHS Institute for Innovation and Improvement, it exists to equip GPs, practices and GP consortiawith the skills, competencies and expertise required to deliver effective healthcare commissioning http://www.rcgp.org.uk/centre_for_commissioning.aspxShared learning: implementing NICE guidance: a searchable database of implementationinitiatives. http://www.nice.org.uk/sharedlearningNHS Evidence: access to authoritative clinical and non-clinical evidence and best practicethrough a web-based portal. http://www.evidence.nhs.uk/NHS Direct. Patient Decision Aids to help patients make decisions about their tests and treatment. http://www.nhsdirect.nhs.uk/en/DecisionAids
All links functional at time of going to press. If difficulties arise, please revert to organisation homepage and navigate to required documents.
NHS Outcomes Framework8: overarching indicators, improvement areas, indicators for
improvement areas and NICE Quality Standards relevant to MSK
Indicators for improvement
NICE Quality Standards
relevant to MSK
areas relevant to MSK
relevant to MSK
Mortality from causesconsidered amenableto healthcare
Health related quality of life for carers
to be collected through GP Patient Survey
Improving outcomes from Patient reported outcomes measures
Improving outcomes from Proportion of patients recovering their
days after discharge from hospital intorehabilitation services
Incidence of medication errors causing serious harm
* EQ-5DTM is a trademark of the EuroQol Group. Further details can be found at: www.euroqol.org
# Not yet referred to NICE for development~ Indicator also included in the Adult Social Care Framework
Possible outcomes measures for MSK services
Reductions in recurrent osteoporotic fractures
Limitation of self-reported occurrence of
Reductions in osteoporotic fracture risk (by using
Waiting time for MSK patient between first attendance at GP practice and first referral for specialist care (eg: physiotherapist, exercise,rheumatologist, orthopaedic surgeon)
Waiting time for rheumatoid arthritis patient betweenfirst symptomatic presentation at GP practice andtreatment with disease-modifying anti-rheumatoiddrugs (DMARDs)
Emergency readmission within 28 days of discharge Percentage of patients self-reporting changes in
Percentage of patients returning to pre-admissiondomicile
Percentage of patients self-reporting a return to function
Percentage of patients returning to work within n
Percentage of patients self-reporting that they have
days of episode beginning (where research is
returned to “normality” eg: self-reported return to
work, absence of pain, or self-reported return todomicile
Number of days off work amongst people with MSKdisorders in contact with health services over a given time period
Employment support allowance (ESA) claimed perhead of MSK population during given time
Percentage of patients returning to work within n
Percentage of patients self-reporting that they have
days of episode beginning (where research is
returned to “normality” eg: self-reported return to
work, absence of pain, or self-reported return todomicile
Number of days off work amongst people with MSKdisorders in contact with health services over a given time period
NICE guidance relevant to MSK disorders9,10,11
Key NICE recommendations
Rheumatoid arthritis Referral for specialist treatment
•Refer for specialist opinion any person with suspected persistent synovitis of undetermined cause. Refer
- the small joints of the hands or feet are affected- more than one joint is affected- there has been a delay of 3 months or longer between onset of symptoms and seeking medical advice.
• In people with newly diagnosed active RA, offer a combination of disease-modifying anti-rheumatic drugs
(DMARDs) (including methotrexate and at least one other DMARD, plus short-term glucocorticoids) as first-line treatment as soon as possible, ideally within 3 months of the onset of persistent symptoms.
• In people with newly diagnosed RA for whom combination DMARD therapy is not appropriate, start DMARD
monotherapy, placing greater emphasis on fast escalation to a clinically effective dose rather than on the choice of DMARD.
• In people with recent-onset RA receiving combination DMARD therapy and in whom sustained and
satisfactory levels of disease control have been achieved, cautiously try to reduce drug doses to levels that still maintain disease control.
• In people with recent-onset active RA, measure C-reactive protein (CRP) and key components of disease
activity (using a composite score such as DAS28) monthly until treatment has controlled the disease to a level previously agreed with the person with RA.
• People with RA should have access to a named member of the multidisciplinary team (for example, the
specialist nurse) who is responsible for coordinating their care.
• Exercise should be a core treatment for people with osteoarthritis, irrespective of age, comorbidity, pain
severity or disability. Exercise should include:
- local muscle strengthening, and- general aerobic fitness.
• Referral for arthroscopic lavage and debridement should not be offered as part of treatment for
osteoarthritis, unless the person has knee osteoarthritis with a clear history of mechanical locking (not gelling, ‘giving way’ or X-ray evidence of loose bodies).
• Healthcare professionals should consider offering paracetamol for pain relief in addition to core treatment
(see figure 2); regular dosing may be required. Paracetamol and/or topical non-steroidal anti-inflammatory drugs (NSAIDs) should be considered ahead of oral NSAIDs, cyclo-oxygenase 2 (COX-2) inhibitors or opioids.
• Healthcare professionals should consider offering topical NSAIDs for pain relief in addition to core treatment
for people with knee or hand osteoarthritis. Topical NSAIDs and/or paracetamol should be considered ahead of oral NSAIDs, COX-2 inhibitors or opioids.
• When offering treatment with an oral NSAID/COX-2 inhibitor, the first choice should be either a standard
NSAID or a COX-2 inhibitor (other than etoricoxib 60 mg). In either case, these should be co-prescribed with a proton pump inhibitor (PPI), choosing the one with the lowest acquisition cost.
• Referral for joint replacement surgery should be considered for people with osteoarthritis who experience
joint symptoms (pain, stiffness and reduced function) that have a substantial impact on their quality of life and are refractory to non-surgical treatment. Referral should be made before there is prolonged and established functional limitation and severe pain.
Key NICE recommendations
Information, education and patient preferences
• Provide people with advice and information to promote self-management of their low back pain.
Offer one of the following treatment options, taking into account patient preference:
- an exercise programme, - a course of manual therapy or a course of acupuncture.
Consider offering another of these options if the chosen treatment does not result in satisfactory improvement.
Consider offering a structured exercise programme tailored to the person:
- This should comprise up to a maximum of eight sessions over a period of up to 12 weeks.
- Offer a group supervised exercise programme, in a group of up to 10 people.
- A one-to-one supervised exercise programme may be offered if a group programme is not suitable for a
Consider offering a course of manual therapy, including spinal manipulation, comprising up to a maximum ofnine sessions over a period of up to 12 weeks.
• Consider offering a course of acupuncture needling comprising up to a maximum of 10 sessions over a
Do not offer injections of therapeutic substances into the back for non-specific low back pain.
Combined physical and psychological treatment programme• Consider referral for a combined physical and psychological treatment programme, comprising around 100
hours over a maximum of 8 weeks, for people who:
- have received at least one less intensive treatment and- have high disability and/or significant psychological distress.
• Do not offer X-ray of the lumbar spine for the management of non-specific low back pain.
Only offer an MRI scan for non-specific low back pain within the context of a referral for an opinion on spinal fusion
• Consider referral for an opinion on spinal fusion for people who:
- have completed an optimal package of care, including a combined physical and psychological treatment
programme and still have severe non-specific low back pain for which they would consider surgery.
Appendix 4. A-Z of MSK diseases
There are over 200 MSK disorders, and the following list of conditions which might be treated within an MSK service is
• Calcific tendonitis/Supraspinatis calcification
• Work related musculoskeletal disorders
• Hand/wrist problems related to rheumatic conditions
• Anterior knee/patellar pain & sprain
• Herpes Zoster and post-herpetic neuralgia
• Obesity or people with BMI greater than surgical acceptance limits• Osteoporosis assessment and management
• Falls prevention• Facilitate return to work
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Recommended procedure The caloric test General forward This document presents a Recommended Procedure by the British Society of Audiology (BSA). A Recommended Procedure provides a reference standard for the conduct of an audiological intervention that represents, to the best knowledge of the BSA, the evidence-base and consensus on good practice given the stated methodology and scope
LARYNGITIS AND SORE THROATS FROM ACID REFLUX PATIENT INFORMATION As many as 30% of people have a hiatal hernia or malfunctioning lower esophageal sphincter (LES). The LES is a muscular valve between the stomach and the esophagus which keeps acidic stomach contents from refluxing (going backwards) up the esophagus. When a person with acid reflux reclines for sleep, acid may travel up to